Last updated: February 2026
The Heart Shaman ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
Data controller: Ryan Jones, trading as The Heart Shaman, Birmingham, West Midlands, UK.
Contact: revive@theheartshaman.co.uk
What information we collect
We may collect the following personal information:
- Your name and email address when you book a discovery call or submit an enquiry
- Your phone number if provided
- Information you share with us during consultations or communications
- Basic usage data collected automatically via cookies (see below)
How we use your information
We use your information to:
- Respond to your enquiries and arrange appointments
- Send booking confirmations and session reminders
- Provide the healing services you have requested
- Improve our website and services
We do not sell or share your personal information with third parties for marketing purposes.
Lawful basis for processing
We process your personal data on the basis of:
- Contract - to fulfil bookings and provide services you have requested
- Legitimate interests - to respond to enquiries and improve our services
- Consent - where you have opted in to receive communications
Third-party services
We use the following third-party services to operate our website and bookings:
- GoHighLevel / LeadConnector - booking forms and CRM. Their privacy policy: gohighlevel.com/privacy-policy
- Booksy - appointment booking. Their privacy policy: booksy.com/privacy-policy
- Google Analytics - anonymous website usage statistics
- Cloudflare - website hosting and security
Cookies
Our website uses cookies to improve your experience and collect anonymous usage statistics. By using our website, you consent to the use of cookies in accordance with this policy. You can disable cookies in your browser settings at any time.
How long we keep your data
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry data is typically held for up to 2 years. You may request deletion at any time.
Your rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing
- Data portability
To exercise any of these rights, please email revive@theheartshaman.co.uk. We will respond within 30 days.
Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact
If you have any questions about this privacy policy or how we handle your data, please contact us at revive@theheartshaman.co.uk.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.